Cooler Shock lunch size packs Reviews Summary

Customer Service

Pros:

• "I contacted the company to see if I could order replacement parts and they immediately took care of everything for me."

Cons:

• "I contacted customer service but they would not send a replacement cork because it had been more than a year."
• "Company's email auto-replied to my email, and never responded after multiple attempts for help."
• "The worse part is that I had contacted Gentap about the issue and they have been giving me the run around for about a month now saying that they have no access to Amazon orders at this time….lol what a joke."
• "We had to throw everything away & wasted $40 of perishables due to the leak.I contacted the seller to understand how to get the ice pack replaced & was told to purchase a new one."

Usability

Pros:

• "The instructions were clear and it was easy to fill them with the included funnel."
• "Arrived as promised. Easy as 1,2,3 to prepare & freeze."
• "They store flat & take up very little freezer space!"
• "Very easy to fill up."
• "These icepacks are easy to fill, set & reuse."
• "They are easy to fill and seal."
• "Easy to fill, squeeze, cap, and close."

Cons:

• "These Ice packs are flat bags NOT READY TO USE until you fill them with water."
• "Doesn’t have instructions on how long they can stay in freezer or how long they stay frozen."
• "The directions were confusing - I had to throw out the first one."
• "The supplied funnel is awkward and worthless."
• "Good illustration for explaining the usages. Unfortunately, the funnel which is to be used as a connector for inpouring water into the ice pack is poor designed."

Performance

Pros:

• "They keep my cooler just as cold as a bag of ice but not heavy to carry, no more melting ice to deal with!!"
• "These bags have been awesome! They stay frozen for hours."
• "Our medium size packs last over 12 hours and we use them to pack our waters and snacks at Disney World in the Florida sun and by the end of the day there still ice cold."
• "They work better than anything I've tried and they even keep stuff frozen outside for an extended period of time."
• "They kept drinks cold in my cooler for 2 solid days."
• "These things stayed frozen solid in a ‘not the best’ cooler, at the ball fields in 105+ heat!"
• "These stay frozen all day long, I leave at 5:30am and when I return home at 4pm they are still FROZEN."

Cons:

• "By the end of the 5 day trip, gel had oozed out all over the contents of my cooler."
• "But after 2 months 1 ripped top seam."
• "It's been in the high 40-degress this past week and these ice packs can't even last till lunch."
• "I bought these to put in my lunch cooler. I put three in work eight hours and nothing is still cold."
• "I read these 'ice' packs could keep things cold for up to 48 hours. We went hiking, leaving beer in a cooler in the car at 6:30 am. When we returned around 8:00 pm that evening the beer was warm and the packets were soft and mushy."
• "I was so excited to buy these reusable ice packs. I was expecting better quality given some reviews. However I put these in a good small cooler and headed out to the beach for the day. It didn't last well maybe 6 hours max."
• "I put these in a freezer for over 8 hours after they were already frozen initially. I just got them out to put in my cooler and the one isn’t even frozen anymore."

Durability

Pros:

• "These are the best ice packs I have ever purchased."
• "They stay frozen far longer than other ice packs I have."
• "These freezer bags work well but they take up lots of room in the freezer."
• "These ice packs are actually holding the cold so much more than I expected."
• "There is nothing I didn't like about these, in fact I am just replacing them from over 5 years ago."
• "These are awesome! We use these in our cooler instead of ice."
• "These work great. They stay cold for a very long time. We took a two day trip and they were still cold when we arrived at our destination."

Cons:

• "For being $28 I'd expect longer use than a year."
• "Another issue is that the edges are rather sharp. We have a soft cooler and i believe the edges of the icepacks would cut right through the inner lining of our (expensive) cooler."
• "Dropped on corner while putting in cooler, after thawing a bit I had massive amounts of gel in my cooler and all over the contents."
• "The 10x14 are quite large, so the cooler itself need to be larger as well, to accommodate the space they take up."
• "Bought three of these and within a month of use they busted right at the nozzle."
• "The issue is with durability, over time 100% of my Cooler Shock bags ruptured leaking this weird slimy gel all over."
• "These have been a pain in the butt ever since I opened the box They arrive with dry powder inside the pouch, and you have to add water and when I opened the box the dry powder was all over the place and it got into my lungs."

Value for Money

Pros:

• "I found these on sale! They already seemed like a great deal but on sale even more of a no brainer of a purchase."
• "I'm a Personal Shopper and I leave my house in the morning taking ice packs and insulated bags to make sure my clients orders are fresh and cold."
• "These work (and are reusable) so we have stopped buying bags of ice, which has been a money saver."
• "These packs will be making their fifth trip of this season this week and have paid for themselves already in my store trips to buy ice savings."

Cons:

• "For the price point of $5 a pack and $25 total, I thought paying a premium would mean these are in fact better than the traditional solid ice packs. But nope."
• "Huge mistake of purchasing this product. Would not recommend."
• "I was so disappointed with these! They do keep your food & drinks cool until they tear and leak gel all over everything."
• "What else can I say? They are over-priced and very disappointing."
• "I thought these looked great as they were slim and advertise as colder than ice but after trying them out I have learned they are just more expensive and less effective than regular ice packs."
• "Not an inexpensive mistake - we will see if try # 2 is better."
• "These packs last about a quarter as long as the disposable cheap ones."