OXO Good Grips Glass Plate Reviews Summary

Temperature Resistance

Pros:

• "Oxo still makes its baking ware out of borosilicate glass, which is MUCH more resistant to changes in temperature."
• "Strong glass safe for all type of heat and cold."
• "If you use glass pans for cooking/baking, it is EXTREMELY IMPORTANT to use borosilicate glass. THIS PAN IS SAFE TO USE!"
• "These glass casseroles are of excellent quality. They heat well and bake evenly."
• "The glass has held up on both pans."
• "Nice and thick for even heat distribution."
• "The glass is thick and I’ve had no issues using it in the oven, or being able to wash it after use."

Cons:

• "The tray was at room temperature before being placed in the preheated oven and it still cracked after 20 minutes at 400 degrees F."
• "DO NOT BUY THIS PRODUCT - I bought one, and it shattered apart on second use, after it had completely cooled on counter, and I went to wash it."
• "I bought this based on the manufacturer's description... and it broke. in the oven. the 3rd time I used it."
• "I made a spaghetti casserole in this 9x13 baking dish i the oven. At 350 degrees, the handles broke off and the pan totally split lengthwise and broke all the way through."
• "I was using this pan for the first time... the whole pan cracked right through."
• "It just shattered in my oven at just 350 degrees."
• "Shattered on second use. I threw some root vegetables in this dish to roast them. After about 5 minutes on 425 it exploded and shattered into a dozen pieces."

Lid Quality

Pros:

• "The lid is easy-on, easy-off, and has needed air ventilations."
• "This is a great glass loaf pan. The handles are wide for using with oven mitts and the lid is very sturdy but easy to snap on and off."
• "I love having the snap-on lid; makes it nice if you want to cook something and then keep the left-overs in the refrigerator without having to use another container."
• "The pie plate and cover are very well made. A must have in your kitchen."
• "And being able to just snap the top on the pie to keep it fresh is a huge bonus."
• "The plastic lid fits tightly and keeps baked goods fresh and holds moisture inside cooked food in the fridge."
• "I love the lid, which fits well, and has air vents so pies don't get gooey and muffins don't get too sticky."

Cons:

• "The lid is a very tight seal, which is both good and bad. The bad is that it is very difficult to lift off."
• "The only problem is the plastic top, it is very hard to remove."
• "I received the item with the lid already broken."
• "Bought because of the attachable lid... it broke into a million pieces."
• "The first time I used the container, the lid cracked."
• "I contacted Oxo as Amazon suggested, and they do not offer the lid to be replaced, nor did they offer to replace the entire item."
• "The 'lift' on the lid broke the first time I opened it."

Customer Service

Pros:

• "They didn't bat an eye--they immediately sent a new pie plate and lid, which came undamaged. So kudos to OXO for customer service."
• "I needed a replacement lid so I contacted oxo customer care to ask them where I could purchase one, to my surprise they sent me a lid for free with free shipping as my product was within warranty."
• "Called OXO right away and they are sending me a free replacement, so customer service is very good."
• "But Oh My Gosh - when I accidentally broke the lid to my borosilicate glass baking dish just a short while after I received it from Amazon, I didn’t expect them to respond to my question about where to buy a replacement by them just sending me a new one!!!"
• "After contacting the company asking just for a replacement lid, I was sent another container AND lid."
• "I love OXO and have found their products to be high quality, and use a lot of them!"
• "I messaged the company to see if they can just replace the lid, because I really don’t want to have to ship the whole thing back."

Cons:

• "The lid arrived broken. I have contacted product support twice by email and they’ve not gotten back to me."
• "I contacted Oxo as Amazon suggested, and they do not offer the lid to be replaced, nor did they offer to replace the entire item."
• "I called OXO and they did not supply the lid, and they said Amazon supplied lid and they only supplied the glass plate."
• "The plastic cover arrived with the corner broken off."
• "This product arrived broken. It looks as if it was already broken when packed, but shipped anyway because there was no broken piece in the package."
• "Called OXO directly as suggested but they said they couldn't help because I had purchased through Amazon."
• "They will replace or refund but only when I pay to return."