Etekcity Bathroom Wireless Bluetooth Smartphone Reviews Summary

Accuracy

Pros:

• "The good: the scale accurately measures weight."
• "So accurate especially with the additional readings."
• "I did a comparison between it and the one used at my doctor's office when I went in for my physical this past week. Wearing the same attire, the difference was about 2/10 of a pound."
• "This is an accurate scale for ONLY measuring your body weight."
• "The weight is very accurate. I would step off and step on to my other scale and my weight would vary but not with this scale."
• "It's very accurate (I used it just before a doctor's appointment and it matched their scale's weight)."
• "I’ve had no problem with accuracy my weight was the same at my doctors visit."

Cons:

• "I found that its precision is somewhat lacking."
• "However, for some reason the body composition measurements aren’t working."
• "This scale works but it gives inaccurate weights."
• "Every time I use this scale even in the same day it show’s different amounts. It’s grossly inaccurate too by about 10 pounds in the same week."
• "But after a few months now, I've noticed the readings to be off, and not by only a few ounces."
• "However, I noticed that the scale is not accurate. Every time you get on the scale you get a different reading and the difference can be 1-3 lbs."
• "Measurements are very inaccurate and off by appx. 5 pounds."

Design and Ease of Use

Pros:

• "The scale is very stylish and easy to use."
• "Looks good, easy to move, accurate scale."
• "The scale is easy to use, and the display is clear and bright, making it simple to read the results."
• "It was easy to set up on my mobile. The app is easy to follow."
• "Model ESF24 rated excellent by our adult family. Scale looks great, instant stand-on operation, consistent weigh and re-weigh."
• "The sleek design of the scale adds a modern touch to my bathroom, blending seamlessly with the decor."
• "Scale is nice to look at and works well."

Cons:

• "It was a good scale... Just not sturdy enough for what it was going to be used for."
• "The measuring surface space itself is too small."
• "Scale footpad is a bit small and if I was just slightly heavier, I might have a balance/crowding issue."
• "Its size is adequate without being humongous."
• "The scale does not show body fat percentage, BMI, etc., you can only see those measurements through the app."
• "Depending on how the tiles are leveled between the grout, the scale has sometimes shown 2-3lbs already lit."
• "The LED display is failing and is hard to read after a year of use."

App Functionality and Connectivity

Pros:

• "The app not only records my weight measurements but also tracks trends over time, providing valuable insights into my progress."
• "The app that goes along with it is great. It tracks your progress you put in the information and It does the rest."
• "This scale/app will automatically update google fit every time I weigh myself."
• "The app is immediate, user friendly and the connectivity is instante."
• "Their App is something else, sooo good and much more than just keeping weight record."
• "The app is great and I have been tracking my Weight and other specs as I begin my new exercise program."
• "The app...syncs/works very well with my phone (Samsung 8+ and I just switched to the Samsung 10+) and Fitbit."

Cons:

• "At first I wasn’t able to connect the Bluetooth to my IOS phone so I was extremely disappointed with this product."
• "However, for some reason the body composition measurements aren’t working."
• "Have not gotten a response from customer service which is disappointing."
• "The mobile app doesn't synch to the scale as advertised. In fact, when you lose weight, it still shows your previous weight, leaving you to manually update the app."
• "The app does not always sync with my fitbit app which is a little frustrating."
• "Last, connecting to the bluetooth seems to be a two step process. I have to reconnect the scale to the app each time I use it."
• "First scale I received was defective, Bluetooth didn’t work."

Customer Service and Support

Pros:

• "Their advice was very helpful and my scale was working properly the next day."
• "Customer service took the initiative by reaching out to me and helping me troubleshoot the connection issues."
• "The company has reached out to me about the scale. They were professional and concerned of what transpired."
• "VeSync contacted me regarding the issues above and went above and beyond their customer service!"
• "Etekcity has earned the 5 star review because of their fantastic support."
• "EXCELLENT support process worked with me to try to problem solve and then just replaced the product with efficiency and exceptional response."
• "Great customer service."

Cons:

• "Worked for a few weeks; once it needed to be charged it never worked again."
• "Have not gotten a response from customer service which is disappointing."
• "I tried to reach out to the manufacturer, but got no response."
• "I've reached out to support via the app, will update if they respond."
• "After reaching out for troubleshooting, which was not much help, I decided I was going to forgo the smartness of the scale and just use it as a regular scale."
• "I kept getting an error 'Pairing rejected' on my phone when trying to connect."
• "Customer Support was quick to respond though, even if the problem was on my end."