EPAuto 4 Inch Torque Wrench 25 300 Reviews Summary

Build Quality

Pros:

• "I was immediately impressed with the solid feel and quality finish of this tool upon opening the hard plastic case it comes in."
• "Very solidly built and easy to use."
• "This is a nice sturdy tool that surpasses my old one in both accuracy and durability."
• "It is definitely a solid and well built wrench."
• "This EPAuto 1/2-inch Drive Click Torque Wrench is one big heavy-duty tool."
• "It is heavy and must be used with two hands, given that it is made from Hardened treated Chrome Vanadium steel alloy (Cr-V)."
• "For the price this is a great buy.. seems well built."

Cons:

• "The overall feel of the wrench does not seem well built - low quality steel etc."
• "The tab to switch direction of the wrench feels flimsy but works."
• "The adjustment screw lacks a smoothness and accuracy that I would expect from a tool designed for that very purpose."
• "The item i received was poorly build and fell apart with normal use."
• "Very poorly put together, not sure why such good ratings?"
• "Junk, do not buy, short handle, not accurate at all, like 30 to 60 percent variation both ways, cheaply made."
• "The ball holding sockets came off on first use."

Accuracy and Calibration

Pros:

• "Taking the average reading of three measurements each at 20, 35, 50, 80, 95, 110, 155 and 200 in-lbs., the resulting accuracy throughout stayed within or better than the +/-4% specification."
• "I set it to 28 ft lb, click at 28 ft lb exactly."
• "Click was very evident at 150, 225 and at 300 ft-lb."
• "The 'click' rates '10' (very very obvious)."
• "Accuracy at 120 in-lbs (10 ft-lbs) rates '9.' Off by at most 1/2 pound, so only 5% at most."
• "No way for me to confirm accuracy, but when set at 130 in-lbs the torque closely matches results from turn-of-the-nut tightening."
• "Seems accurate (i.e. feels about right, I don't have a torque gauge)."

Cons:

• "Scale is nearly unreadable and does not click above 50 ft lbs."
• "The foot pound wrench was so poorly calibrated that it completely stripped the brake caliper on my Harley."
• "Was going to use this for my cam swap on my LS. Glad I didn’t, upon testing which you should do anytime using a torque wrench it snapped 3 bolts at “10ft lbs”."
• "This wrench was under-torqueing by 30% - Way off!"
• "Set it to 20 foot-pounds and it never 'Clicked' even after I knew I was over that torque."
• "Even at the lowest setting, both sizes of the wrench that I ordered wouldn't limit themselves."
• "Wrench torque settings do not exist set to 20'# never clicked overtightened and snapped bolt."

Readability and Ease of Use

Pros:

• "I like that the numbers are white which really makes them stand out."
• "The scales are high contrast and easy to read."
• "It is very easy to dial in and lock your desired torque."
• "Very loud and obvious tactile clicks."
• "The wrench is simple to use. Just adjust to the desired torque and listen for the click when it reaches the torque setting."
• "That torque wrench is easy to set."
• "Easy to set. Easy to judge when target torque is reached."

Cons:

• "The picture on Amazon shows a tool with black/ dark markings against a shiny metal background providing a high contrast and easy to read tool. This is not what I received."
• "What I received was a tool with light yellowish markings with little to no contrast making the tool almost impossible to read."
• "Had to use camera from phone to see reading since could not find magnifying glass."
• "The numbers on the knurled twist handle wear away immediately and easily."
• "Tool seemed durable and all that. The numbers and text in the scales are anything BUT 'Easy to read', 'High Contrast' as it states near top of product page."
• "The only challenge is reading the micrometer scale. Print is very small and have to get lighting just right to read."
• "Even if it worked the markings are very low contrast and unreadable outside direct sunlight."

Customer Service and Warranty

Pros:

• "EPAuto stands by their product."
• "So I emailed EPAuto with my issue. After a super-fast reply, EPAuto sent me a new one no question asked."
• "Customer service is great! I ended up accidentally getting brake fluid on the handle, which cleaned the white numbers and vertical lines right off. I contacted EPAuto about it and they are sending me a free, new torque wrench!"
• "The seller replaced it without any trouble."
• "I've had this wrench for several years and use it often on my motorcycles as they have many small fasteners. I recently noticed I had a missing torx screw from the socket head and thought I'd reach out to them. Well, they promptly contacted me and sent me a replacement."
• "I was able to easily and quickly file a return. My new torque wrench arrived 3 days later and I'm back in business."
• "EP auto handled this incredibly well, and refunded the cost."

Cons:

• "Absolutely terrible the numbers wore off while I was doing an oil change."
• "Have had my return since Aug 31 and still have not gotten my refund, poor customer service, would like to buy another wrench but will not be from them!"
• "It failed immediately and then I realize that the warranty is only 30 days for a tool like this?"
• "I submitted a complaint, yet was sent a replacement of the same useless wrench. Now I have TWO useless wrenches."
• "Thanks for ruining my whole summer!"
• "Unfortunately the torque handle would not twist past 150. so basically useless since this is supposed to be 250 foot pound wrench."
• "My CHIEF COMPLAINT is the painted marks on the handle rubbed off after ONE use."