Intex Krystal Filter 16 inch 110 120V Reviews Summary

Customer Service

Pros:

• "I contacted amazon and they told me to contact the manufacture. No Fuss No Muss. I told intex the problem and they immediately sent me out a replacement pump."
• "So I called and they sent me out a new 6 way valve."
• "Received a replacement from intex pretty quickly and ran it for the whole summer, maybe 3 months here with no issues."
• "One word about customer support: it has improved 1000% the last couple years."
• "Has worked great pump started making a loud noise and screeching. I contacted seller they sent me invoice and told me contact intex they said I have 2 year warranty and are sending new pump."
• "They immediately sent out a new pump since it was still under warranty."
• "Thanks God, Amazon is very kind and offered a replacement."

Cons:

• "I have emailed them twice and have not received a response."
• "I reached out via support and received NO FEEDBACK!! NO SUPPORT!! NO RESPONSE!!"
• "I asked intex for compensation or replacement but they never responded."
• "I’ve tried customer support but they don’t have any none working outside of 9 am- 4pm M-F so people who work will have a hard time getting a replacement."
• "They were supposed to call me back in 24hours but never did."
• "I contacted Intex multiple times for answer’s and they always say same thing someone else will contact me but they never do."
• "Intex's customer service SUCKS!"

Product Quality

Pros:

• "It only took about 4 hours for this pump to completely clear a pool that my kids had still been swimming in for 2 weeks with no pump."
• "Pool water is crystal clear highly recommended this pump and filter."
• "The old cartridge filter needed to run the maximum 12 hours a day to even come close to what this one can do in a two hour cycle."
• "We ran it over night and almost all the algae dust is gone!"
• "It works really well and it doesn’t have to run all day long."
• "The filter and pump do a good job of circulation and keeping the water clean and clear."
• "The Intex pump has done a MUCH better job of keeping our pool nice and clean!!"

Cons:

• "Wrong instructions manual. Different model than the included instructions."
• "Wont past inspection if used for all year around pools, and does not have a grounding port."
• "Intex sent me a USED one. Clearly the crap is broken."
• "Received a used pump instead of a new one. The stand was broke and we were missing all the O rings."
• "This thing is toy size.. way too small for a 3000 gallon pool."
• "This sand pump work for almost 2 years then it quit working."
• "Unfortunately 100% of them have failed (fortunately mostly during warranty period)."

Installation and Setup

Pros:

• "Bought this to replace a smaller pump/filter (12”; next smaller size down) extremely easy to swap out."
• "The instructions were very easy to follow."
• "This pump was easy to set up with straight forward directions."
• "The instructions are difficult to understand we watched a 8 minute YouTube video and had her up and running within an hour."
• "Easy setup, all the hoses did fit but were not strong enough to hold the pressure from the new pump but the pump does come with a few hoses."
• "It was super easy to hook up using the hose’s that came with the cartridge filter."
• "Setting up the pump was a breeze. Just hook up the hoses and plug it in, and you're good to go."

Cons:

• "Need adaptor kit to fit above ground pools. NO WHERE in description does it mention this; simply says 'hook up hoses'."
• "I also don't like that it doesn't suck up things on pool floor n I have a skimmer."
• "Fair warning, this filter may not come with all of the parts you may need to actually install it and use it with your pool."
• "Buyer beware that the PCB can catch on fire and possibly cause additional damage beyond the pump."
• "So perspective customer just know you aren’t gonna get what’s fully advertised!"
• "The kit does not come with an inlet fitting."
• "I feel Intex should have rushed that part out to me...its not our fault they failed to include it in the box."