Roku Streaming Device Vision Controls Reviews Summary

Setup and Installation

Pros:

• "The second arrived today, easy setup, subscribed to Met Opera on Demand."
• "Super easy set up and installation."
• "The setup was simple, the clarity and stability improved significantly."
• "The setup of the Roku was very easy."
• "This Roku is better than I could have ever hoped for. Super, super fast and very easy setup."
• "Installation was a breeze. Just followed the on-screen instructions and was able to watch cable TV soon."
• "Best part is set up was super easy and fast."

Cons:

• "Roku is designed to only pair with TV so when I tried to set it up through the projector, the stick won't recognize the projector."
• "It keeps locking up during the setup process and just freezes up."
• "Had some issues with the remote during setup."
• "I worked several hours, on two different TVs and Never could get past the first set-up page."
• "For some reason we could not get it to set up on our TV."
• "The Roku stick worked fine initially but after a couple months we now have to unplug and plug it back in to every time we use it to get it to connect to the internet."
• "This Roku Streaming Stick 4k does not work with my Samsung 4K Smart TV."

Remote and Connectivity

Pros:

• "It’s very responsive and does exactly what it supposed to so far all the apps work really well with it."
• "Controls all my media on one remote."
• "I love having the volume buttons built in."
• "Now I can actual sit back and relax while I browse."
• "One of the best things is how well the remote control works with it."
• "The setup was super simple. The ROKU remote even controls the TV (on/off and volume)."
• "The remote and Roku device connection was good. No delays whatsoever unlike our Sharp TV with built-in Roku."

Cons:

• "The remote forward feature stopped working correctly after a couple of months."
• "I’m having issues with my remote pairing."
• "The remote WILL NOT CONNECT to the stick."
• "The remote is sluggish and at times unresponsive."
• "Seriously, since the first week, we've been dealing with the remote never staying paired with the device."
• "The remote won’t respond, and I have to constantly reboot it, reconnect the network."
• "The remote began to fail after 3-4 months, now at 6 months it's unworkable."

Customer Service and Support

Pros:

• "Following the simple instructions, I ordered the adapter online and it was sent to me free of charge."
• "It's nice to deal with people who actually act like they want to help."
• "Support will send you a new one, but... you'll have to wait 2 business days for the return shipping label."

Cons:

• "Trying to contact Roku for support has been a hassle and I cannot get a response back."
• "Customer service, either through Roku chat, or messaging is useless."
• "Customer service was useless."
• "I am very unhappy that a big company like Roku does not supply easily accessible customer support."
• "Got a message that customer support is NOT available for my device."
• "Called Roku twice for help and they are useless."
• "No way to contact Roku just stupid videos."

Device Performance and Content

Pros:

• "The video and audio are outstanding!"
• "Roku doesn’t bombard you for with ads and the overall home screen has a cleaner look."
• "Roku also gives you access to hundreds of absolutely free content."
• "I liked some of the free Roku TV channels on occasion and being able to program my Home Screen with background wallpaper and screensaver."
• "You can do so much with a Roku TV."
• "Clear pic, controls audio/mutes, click button and it searches for you!"
• "My favorite streaming device I have tried so far."