Marcy Recumbent Exercise Resistance ME 709 Reviews Summary

Assembly

Pros:

• "Especially during pandemic, this is a great home bike for exercise. Not difficult to assemble for a non-handy person (under 2 hours)."
• "The assembly process was surprisingly straightforward and can be managed without much hassle, which is a significant plus for anyone who isn't mechanically inclined."
• "Comes with all the hardware and tools needed to assemble."
• "It took me about an hour to assemble."
• "It was very easy to assemble, took less than 30 minutes."
• "Putting it together was pretty simple and takes less than 15 min."
• "Assembly was easy with Amazon video provided."

Cons:

• "The assembly instructions are not clear. Words help when providing instructions and pictorial instructions only go so far."
• "It was a bit challenging to assemble."
• "The bike took awhile to assemble."
• "This bike was a beast to assemble. Not all of the parts, but several stages were just plain awful."
• "The assembly was a bit difficult."
• "I don't understand all these people that said it was easy to assemble. personally I found it to be pretty hard."
• "After building the entire bike, we found that the right pedal mechanism was machined incorrectly and the pedal could not be installed."

Customer Service

Pros:

• "Customer service was quite helpful."
• "Communicated the problem with customer service and before we knew it, they sent us a new computer display which worked great!"
• "Both of these issues were taken care of with efficiency and courtesy by the customer service office."
• "I contacted customer service and within a week a new seat back was delivered."
• "The best part is Marcy has excellent customer service. They really stand behind their product."
• "I had a minor issue with it and contacted the support team and they responded within one day and sent out the replacement part right out right away."
• "Customer svc is terrific, bike is very durable, does the job, gives me a good workout."

Cons:

• "The computer never worked and I am STILL waiting for the replacement computer to get here."
• "After sending me 2 more dead computers they sent me another bike after 6 weeks delay."
• "The person on the phone neglected to tell me it would cost us FIFTY FIVE DOLLARS to ship it back!"
• "There was a problem with the computer but after contacting the outstanding customer service they quickly sent me a replacement."
• "The IMEX help line sucks every time you call you ask for assembly they say please hold and put you on hold music."
• "Company never did send the ball bearing. I sent it back. Terrible experience."
• "The workmen told me there was a problem with the bike and I would have to take the matter up with the maker."

Quality and Durability

Pros:

• "It’s a great workout and is compact and well made."
• "It appears to be fairly durable."
• "Bike has held up well. Husband rides it 5 days a week. It is sturdy without being too heavy to move and fits into the corner of the bedroom well. Was easy to assemble."
• "This bike has held up well so far. It is quiet."
• "The bike itself, once assembled, presents a robust structure that promises durability and longevity."
• "We bought this 3 years ago, my husband lost a lot of weight with the help of this bike, then we moved & built a house & unfortunately it got put in storage for 2 years. We finally got it back out & it’s running just as strong as day 1, over 640 miles on it!! Extremely quiet & sturdy, I’ve been so impressed!!!"
• "I'm a month in, and it seems to still be just as sturdy as it started."