timecity iPad 10 2 7th Generation Reviews Summary

Material and Design

Pros:

• "I would definitely purchase this case for it's durability and style!"
• "It had good reviews and was super cute and girly."
• "The vibrant colors and durable materials make it not only visually appealing but also highly protective."
• "I love the color, it's pretty durable and works for what I need it to do."
• "I absolutely LOVE this case."
• "I would 100 times over recommend this case for quality and absolutely appreciate the service."
• "The case is less expensive than other cases that don’t have as many different way you to hold or use."

Cons:

• "It’s a clunky slippery hard plastic material, very cheap looking."
• "The material felt flimsy and prone to scratches and breakage."
• "The silicone wrap wouldn’t stay on no matter what we did."
• "Very disappointed with case."
• "The case seems ok overall, but the plastic does seem like it will break easily."
• "The plastic clip broke so i'm not able to use the Lanyard, and that's what I need for work."
• "This was destroyed in a day."

Functionality and Features

Pros:

• "The back hand strap makes it easy to use while walking around the job site."
• "We love all the features of the stand and the carry strap."
• "Kids can hold it with the hand strap, prop it up with the stand, or hang it on the back of the front car seats."
• "The case is solid, easy to hold with the back strap."
• "It fit perfectly, with an option to use the thin clear cover or have direct access to the surface of the iPad."
• "I like the stand because I use it to read."
• "The case has a stand right on it that he uses when he is sitting at the table… no hassle with extra part or flipping you just pop it out!"

Cons:

• "You can’t use the stand without practically taking off the hand holding part."
• "The screen protector makes the screen look blurry."
• "The stand was not easily operable, making it inconvenient to use for my child."
• "The hand support behind the ipad is in the way of the table stand."
• "The kickstand broke almost immediately."
• "The stand broke 7 months in. That is very disappointing."
• "The kick stand does not hold up. The tab brakes that hold the kick stand out and unable to use."

Customer Service

Pros:

• "Timecity sent me a new case since mine was under warranty."
• "The seller contacted me about this case. And she sent a replacement right away."
• "Timecity was very nice send me new one."
• "Seller read my review and offered to send me a replacement no questions asked. A++ customer service!!!"
• "Customer service was great, they reached out via email to let me know they were there for help."
• "Customer service was very responsive and took care of the issue quickly and sent me a replacement. Highly recommend this product and the company."
• "seller reached out and refunded me for my purchase. Thank you for great customer service."

Cons:

• "I cannot find any way of getting a hold of customer service."
• "Amazon would not help at all."
• "Have not heard back from time city for a replacement. Bad customer service."
• "The installation instructions were somewhat unclear."
• "The button to release the kickstand broke the very first I tried to use it."
• "The button on the back that holds the stand open is very weak and after a short period of time it broke."
• "The charging port cover can break off very easily."

Delivery and Shipping

Pros:

• "The product was delivered very quickly."
• "This was delivered prior to my iPad but they were very quick to ship and to follow up to make sure I was satisfied."
• "The brand new product was delivered within a few days of my initial request."
• "I ordered this on the 26th I had my product on the 27th speedy service."

Cons:

• "I didn't receive it for an additional 2 weeks after the date of delivery because it was delivered to the wrong address."
• "Both ripped within the first month."
• "The clip to hold the kickstand up broken after 1 month."
• "Tab that allows the stand to function broke one month in."
• "The stand on the back also snapped off after about a week! Bummer"
• "After owning it for 6 months, the stand would not keep the iPad upright, it would just collapse."
• "The clip which keeps the stand in fixed position broke within 2 months."