MoKo Generation Lightweight Translucent Watermelon Reviews Summary

Quality and Durability

Pros:

• "Really happy with the quality."
• "It has held up great."
• "These cases are fantastic for the money. A great value."
• "The back is a hard clear plastic which seems durable."
• "It's an extremely durable and protective case."
• "The quality of the materials used is impressive."
• "Sturdy outer case, nice cover material."

Cons:

• "The plastic toos that hold in my ipad broke after one week."
• "The plastic just comes off during normal use."
• "This product is cheaply made and there is no quality control. I have never seen such a flimsy iPad case in person."
• "The case front is so flimsy even to hold up to watch something."
• "The plastic corners cracked fairly quickly and another broke off completely."
• "The plastic back is now cracked and because of that it does not hold the ipad firmly anymore."
• "One of the corners that keeps the iPad snapped in tight has already broken."

Fit and Compatibility

Pros:

• "Great fit but a little difficult to open, could see where that might wear out the edge."
• "Fits well and is not bulky at all."
• "The cut outs are correctly placed."
• "This case fits my gen 5 iPad perfectly."
• "Bought for a 5th generation iPad and fit exactly as expected. I like that this doesn’t have the straps to hold it in. Grandkids have dropped it and no cracks or breaks!"
• "Fits my 6th Generation iPad very well."
• "Good quality case. Fits 5th generation iPad snugly."

Cons:

• "Fifth generation iPad does not fit because it has a hard clear back instead of the flexible back which is shown in the ad."
• "Case appears tp be generic. ipad pro a1674 sits a little deep in tray."
• "I was unable to properly access the power and volume buttons on my I-pad while in the case."
• "The case was fine, except it was too big for my iPad."
• "The plastic case doesn't fit the iPad well (6th gen.). Once on, it was hard to get off that it seemed really likely to break."
• "Although my iPad model number was listed as compatible, this case does not fit properly."
• "The back part of the case, which holds the iPad in place, is broken to where the case is not held anymore."

Customer Service

Pros:

• "The company did promptly facilitate a free replacement, though, so extra star for making the warranty process easy and quick."
• "On 12/6/21 I edited my one star review above and changed it to a 5 star review due to superior customer service by MoKo."
• "Their customer service was exceptional. They quickly replied, offered either a new case or a refund."
• "And, I reached out to Moko customer service; they responded quickly and suggested several other potentially sturdier Moko cases that I might like."
• "For the customer service, I have updated my review to 5 stars."
• "I was able to send it back for a full refund and did not have to pay shipping.That’s great service"
• "Update (March 17,2020): I was able to get a hold of customer service and get this resolved."

Cons:

• "I contacted the company but never heard back. Terrible product and terrible customer service."
• "Can someone help me with my problem? Please get back to me."
• "So, We decided to return and had hateful difficulties. Although we are a PRIME Member, they Did not want to accept a return without making us pay 75 percent of the item cost to only get a few dollars in refund."
• "I’m not sure the attached top is made as well as the original Apple cover only I had."
• "This product is made with cheap materials that will not last if you use your iPad on a daily basis."
• "Wake sleep feature does not work on original purchase or replacement RETURNED."
• "I bought another one from another brand."

Design and Aesthetics

Pros:

• "The mint green color is vibrant and adds a touch of personality to my device."
• "Love the color!"
• "The lilac is not quite as bright as on the computer screen either, which I like."
• "I chose a pretty floral pattern for my moko case..it enhances the look of my iPad .. which is about 6 years old."
• "The translucent frosted back cover is a stylish touch, allowing the Apple icon to subtly show through."
• "The colors are vibrant and true to the picture."
• "The frosted clear hard back makes it more elegant."

Cons:

• "Love the color. Just wished it came in better condition. Should be brand new but looks used. Something was spilled on it and scuff marks on it."
• "Exterior also got very dirty looking and cleaning didn’t fix."
• "The fact that the back is a solid plastic was not clear in the pictures."
• "The rose gold is not quite as pink as it appears on my computer screen. Looks more muted/not as bright and - more like true rose gold in person, which is great."
• "Both the back and front are too slick to hold onto."
• "The marbling in the ad is distinct brown/gray. The marbling on the item received is minimal ugly greenish/brownish [no gray] on a shimmery case so it makes the marbling even more faint."
• "The only small detail I wasn't fond of is that the back isn't 'true black' it has a bit of a brown tint or so to it."

Functionality and Features

Pros:

• "The flap cover for sleep mode is excellent and durable."
• "The sleep mode works when opening and closing the case."
• "Love its self-close/open cover."
• "But the sleep Wake mode works well."
• "True to product description. Fits well and light weight. To my sweet surprise it has magnetic where needed."
• "The auto wake/sleep function is a thoughtful addition, helping to conserve battery life."
• "Great case- the auto wake and shut off feature works well."

Cons:

• "Firstly the cover does not lock, a major flaw which means that the iPad does not go into sleep mode."
• "The case is a bit flimsy and doesn’t stay closed very well."
• "My case doesn’t wake when opening or sleep when closing."
• "The stand does not work well at all especially on soft surfaces."
• "The folding stand does not work - it won't hold if anything bumps it."
• "It does very little to protect the screen. It will not stand up like it is supposed to."
• "It’s useless as a stand. When I try to use it as a stand, it falls over more often than not."