Palmtree Remanufactured Cartridge Replacement OfficeJet Reviews Summary

Compatibility

Pros:

• "When installed, the HP printer recognizes them as USED, but that's fine as they are remanufactured. They worked perfectly."
• "These work as well as factory originals. My printer didn't get upset by them, and they work as perfectly as the original HP cartridges, while saving me a bunch of money."
• "Never bought refurbished but works just like the expensive new ones same great print quality perfect no issues with printing."
• "With everything costing more these days I was thrilled to find these. Installed the black and my printer knew it was a recycled cartridge. Working as advertised."
• "The ink cartridges came fast. The driver left it in the mail slot. I put them in and it recognized them right away."
• "Worked great. My printer had no problems, recognizing the ink cartridge. I could not tell the difference from my copies or printed documents."
• "Popped these into the printer and they worked just fine."

Cons:

• "Cartridge is not compatible with my printer. I have followed suggested troubleshooting included from Palmtree but cartridge still doesn't work."
• "The cartridges didn’t work in my printer. A message kept popping up saying that I needed to replace my ink."
• "The item was not compatible with my HP printer and was leaking when I received it."
• "The product claims compatibility with my printer but it was not compatible."
• "I ordered these to avoid having to spend so much on HP branded ink but they didn't work."
• "We finally put these printer cartridges in our printer, and our printer is saying that it is in compatible with this cartridge. We can’t use them and wasted the money on them."
• "These cartridges are apparently “incompatible” with our HP 3830 printmaster printer."

Customer Service

Pros:

• "Ive bought this brand before and never had a problem, they are great cartridges. In the last box the black one wouldn’t talk to my printer, I contacted the seller and they offered some tips to try and make it work and when it still failed they issued a credit right away."
• "I had trouble with this ink in my HP 5200 printer when I first tried it, the seller helped me try to fix the problem but unfortunately that didn't work. To my surprise they sent me a replacement, without me even asking, and now I have no problems!"
• "Edit: seller was very kind in offering a refund. I am updating my review."
• "excellent customer serrvice, all questions answered very quickly and very very fast."
• "I had a problem with one of the cartridges that was not being recognized by my printer. I contacted them and they solve the problem asap sending me a new one."
• "The company contacted me which was a nice surprise! They offered to send me another set of ink for my printer."
• "***Update*** Seller reached out after my review to resolve my concerns. Would do business with seller again thanks to their customer service team."

Cons:

• "The cartridges didn’t work in my printer. A message kept popping up saying that I needed to replace my ink."
• "The color cartridge printed in pink hue. I was very disappointed."
• "these didn't fit my printer for some reason, one fit ok, the other seemed to big for the insert and would not stay locked in place."
• "I ordered this a bit ago and finally had the opportunity to use it….while I had successfully used this brand before, this time the printer will not accept the printer cartridge!!!"
• "I tried every diagnostic test and cleaning option for my HP Envy 4520 printer, and they all failed. Recommend Envy 4520 be removed from list of compatible devices."
• "I just installed the black ink, attempted to print multiple practice pages to be sure it worked, and absolutely NOTHING, NO INK, worked."
• "The first order didn’t work out for us, but when we contacted the Manufacture they quickly fix the situation."

Quality and Performance

Pros:

• "MAYBE YOU'VE HAD THE EXPERIENCE. INK IS SO EXPENSIVE. THIS PRODUCT WAS GREAT! FINALLY - A SOURCE THAT WORKS."
• "Was so tired of paying HP high prices and needed to make lots of copies so purchased these cartridges, so surprised in the vibrant colors and how long it has lasted."
• "This cartridge not only did the job well but I was surprised I could keep going."
• "Received my order exactly as described and back to printing! Nice to see refurbished cartridges not ending up in landfills."
• "Very happy with the compatibility and print quality. Have had for only 6 weeks so hard to judge longevity. I am happy with the value for the cost on this replacement cartridge."
• "The quality of the ink is great and comparable to the HP brand with half the price off."
• "The Palmtree remanufactured ink cartridges are very reasonably priced and printed many more pages than I had expected. The extra bonus is that I am some good for the environment by recycling rather than discarding plastics into landfill."

Cons:

• "Nothing wrong with the black and white but the color printing does not look good - colors are not true - they are faded looking not crisp and sharp."
• "The color cartridge was full but the black cartridge was empty. I was very happy with the product prior to this last usage. I will happily change my review (like the product) if you would replace the black cartridge.I need a replacement urgently due to I am a college student and need my printer to complete my school assginments.Roslyn"
• "I am a very minimal user of my printer. Bought this blk and color combo April 2023. put the black cartridge in 3 weeks ago and today it registered low ink."
• "I'm not happy. I purchased the set mid November and was gone for the entire month of December, so it has been a very little use of the black cartridge."
• "This ink did not work. My printer could not recognize it even through it was supposed to be the correct type."
• "I have never used refurbished ink in my printer and it has always worked normally. With this ink, it’s printing spotty and splotchy."
• "I tried to install the color ink cartridge and it failed to be recognized, its outside the 30 day window, so I cant return it."