Mama Koala Reusable Washable Adjustable Reviews Summary

Quality and Design

Pros:

• "Overall quality is great and price is great."
• "They are so absorbent that I was extremely impressed."
• "The fit is awesome and I adore the prints."
• "By far our favorite cloth diaper brand! We get the perfect fit every time and they come in cute prints!"
• "I am honestly so happy with these diapers they are easy to wash and clean, I haven’t gotten any stains so far, they are so soft, softer than most brands I tried."
• "The print is so bright and clear, the snaps are very strong, and the material is extremely soft."
• "These absorb well and i havent had any leaks."

Cons:

• "We just bought a new set and 3 of the diapers have relaxed elastic already."
• "However the last several purchases I’ve gotten from them the elastics have gone bad."
• "Only complaint is that the snaps are cheap, some diapers are nearly unusable and I have to very strategically put them on for them to stay."
• "So now I can't use this diaper unless I spend money to buy a new snap and figure out how to put it on."
• "They leak out the sides (even though they seem tight)."
• "I’ve compared the elastic with my Alva diapers and realized that Koala’s elastic has all become stretched out and no longer holds the messes in."
• "I have diapers that aren’t even a year old and the elastics have gone bad."

Customer Service

Pros:

• "Mama koala was able to reimburse us for the bad snap batch."
• "Customer service was extremely delayed BUT they did make it right in the end so I appreciate the follow through."
• "Customer Service was very helpful with getting this issue resolved and I was refunded the money for the specific diaper."
• "The customer service team reached out to me recently, and apologized profusely about the matter, and even offered store credit for their website."
• "Customer service was superb. Joan was extremely helpful in helping me address the problem."
• "I was contacted by the support team and they refunded my purchase since the package was missing an insert."
• "I contacted customer service and they were so great, they refunded me so that I could purchase their suede diapers."

Cons:

• "When I asked customer service for help I had to go through this whole super long process only to find out they won’t actually do anything until I send my diapers in and they see for themselves what the problem is."
• "The only reason I put a 1 star review is the dismissive customer service that I received back then."
• "This 'guarantee' seems to only apply if you play 20 questions with them to their satisfaction."
• "I reached out to their customer service. Their system must not have been working correctly, because they didn’t see my first message."
• "Unfortunately they must be overrun with orders and quality control has slipped - this pack also took almost a month to get to me when the other two packs I ordered (on the same day) came within a week."
• "The only thing that’s disappointing is the plastic buttons don’t last after putting them into the dryer."
• "Very upset with this purchase. I ordered the 'out of this world' set and was sent only 2 of the diapers pictured."

Fit and Comfort

Pros:

• "They fit my daughter well and the insert it has come with has been enough absorbency since she isn't a heavy wetter yet."
• "Love these cloth diapers. I recently just tried them and they work like a charm!"
• "I like how there are only two snaps unlike other brands makes for easier diaper changes rather than trying to snap multiple ones."
• "And they fit my 2 month old 10 lbs baby’s legs."
• "These diapers adjust to a very small size which is wonderful for small babies."
• "They fit my son very well and are the trimmest I've used."
• "My boys have thick legs and these don’t cut into him."