Infant Optics Monitor Screen Resolution Reviews Summary

Customer Service

Pros:

• "Emma C was AMAZING. She followed up with me multiple times after she helped me resolve the issue."
• "When I contacted customer service I was surprised at their willingness to help."
• "Customer service was fantastic to work with."
• "To top it off we found the customer service to be extremely helpful and dedicated."
• "Customer service made it too easy. They sent me a new monitor the same day I reached out to them!"
• "Not only is this camera a great quality camera and monitor, the customer service is fantastic."
• "Infant Optics customer service was above and beyond expectations."

Cons:

• "Then, when you contact customer support, all they do is tell you that your unit is out of warranty and they wont do anything for you."
• "I called the company. They were unable to help over the phone."
• "This company was fantastic to deal with and problem solve with me."
• "The customer service is wonderful! They were helpful when product issues arose and strived to make the situation right, even with an out-of-warranty product."
• "They were very responsive. After few methods to fix the connection, they replaced both items for me even though both of items were out of warranty for 11 months."
• "The customer support team was very understanding of our issue and the faulty monitor - they helped us troubleshoot and then replaced it no questions asked."
• "Joseph from infant optics costumer service was wonderful working through trouble shooting to actually needing to replace the monitor."

Product Quality

Pros:

• "The PRO has significantly better video quality, ANC works great for baby white noise, and provides much better connection."
• "The picture is crystal clear and was easy to set up/use."
• "The video feed/quality is pretty good and it works well in a dark room."
• "The picture is very clear and sharp, even with the zoom."
• "The picture quality is better than the original."
• "The Pro has a much better picture - day and night - and a bigger screen."
• "The picture is great."

Cons:

• "We only used this camera for 3 weeks and then one day the display kept showing that the camera was not connected."
• "This thing lasts about a year then it’s junk."
• "The night vision picture quality could be better."
• "The camera and tablet never stay connected ever either."
• "The picture is also super glitchy. We often find ourselves having to turn the monitor off and back on just to get the picture to work."
• "The resolution tends to be pixelated at times but not awful."
• "The picture quality is awful."

Battery Life

Pros:

• "Otherwise a fully charged monitor will get us through the night (10 hours or so) in 65-75 degree temperatures."
• "The battery life holds up and additionally the charging cord is quite long if you need to have it plugged in."
• "Both models have excellent battery life."
• "And the battery charge is still working fine during naptime, I only keep it plugged in at night use."
• "Long battery life."
• "It has a great battery life."
• "Monitor charges quickly and makes a very loud noise (not annoying, just a loud chime) when charge is low, giving enough time to run for the charger!"

Cons:

• "When I unplug it from being charged for 8 hours, it immediately drops a bar and then 30 seconds later it drops another bar."
• "The battery life on the monitor doesn’t last very long."
• "The battery on the monitor does not last the whole night."
• "The monitor battery life is incredibly poor."
• "The battery life sucks."
• "Battery life is great."
• "The battery life is atrocious. Even after a full charge, the low battery signal will come on after 2 naps and definitely doesn’t last an entire night."