Waterpik Professional Cordless Rechargeable Portable Reviews Summary

Battery and Charging

Pros:

• "Battery lasts about 2 weeks before needing recharge so it should be perfect."
• "This has powerful adjustable spray and we used for a week without charging. Would have lasted much longer. Happy with this purchase!"
• "The battery lasts for more than a week."
• "We just leave it plugged in for about six to eight hours, and it has enough for two people for a week."
• "No cord (except to charge battery) - 2 weeks now and still going strong."
• "I like that you don't need to keep it plugged in. Holds a charge well."
• "This held a charge with good water pressure for two weeks."

Cons:

• "Will not hold charge…can get 2-3 uses only without recharging..ugh!"
• "Every single time the product stops being able to charge."
• "The mechanism where the charger connects to the unit is unstable, oddly shaped, and does not connect securely."
• "Charged successfully a few times, then after time wouldn’t charge anymore."
• "The charger stopped working after just a few months of use."
• "After only 9 months, this thing will not turn on anymore."
• "The only problem is the charger doesn't want to stay in the base."

Design and Portability

Pros:

• "It’s relatively discrete but holds more than enough water to not need refilling during floss."
• "I like the size for my countertop and for travel, the ability to recharge."
• "It's petit, attractively designed and (again) surprisingly lightweight."
• "The handle is a lot smaller and spins on the line that connects to the tank so it does not get tangled and is easy to maneuver."
• "And, it is small enough to take on my trips."
• "Even though the standard size is cheaper, I'm so glad I sprung for the travel size."
• "Small compact size is smaller than my other device and saves more space on bathroom sink top."

Cons:

• "We recently traveled with this machine and... yes, we forgot 'the cable'."
• "The only thing is that it is not that great for traveling, because it is too large."
• "The reservoir seems a bit flimsy, especially the hinge on the lid, but if packed carefully it should be fine."
• "But I have to fill the tank back up mid use. And it does travel with me, but it is bulky and a little awkward to pack."
• "The handheld nozzle is too short and fat making it clumsy."
• "Too bulky to travel with, but I didn't intend to use it that way."
• "Tank lid doesn't attach securely (takes several tries)."

Performance and Quality

Pros:

• "Amazing cleaning capacity especially after oral surgery. Easy to use."
• "Does a good job at cleaning teeth. Our dentist recommended water cleansing rather than flossing implants. Serves the purpose!"
• "The quality of this unit is far superior to my old one which was not a Waterpik brand."
• "The water pressure is very strong and I haven’t even tried the highest setting."
• "It works wonderfully. I use it every night, and I have to wonder how even after I have just brushed my teeth it can still find something to remove from my teeth."
• "This model has several pressure settings, different size brushs and water attachments!"
• "The water pressure is excellent and it does a great job of cleaning between your teeth and gums."

Cons:

• "Pump driver board was dead after 3 days usage."
• "Worked fine for 25 days now it won't turn off no matter what I do."
• "The first one lasted less than two months - pushing the button just made it flash, and the unit would not charge."
• "It worked very well for four months, but then it stopped charging due to the poor magnetic charger USB cable contact."
• "First, the water power/ jets are weaker than two other Waterpik devices I have that are older."
• "Unfortunately, the rechargeable battery dies in less than a minute."
• "The pressure feels weak even when I raise it from the slider."

Customer Service and Warranty

Pros:

• "Good News. I called water pic and they are sending a replacement. Great warranty."
• "The agent I dealt with was very professional. They are sending me a replacement reservoir."
• "When the unit had a malfunction, Waterpik's customer service was beyond helpful and their warranty covered what I needed."
• "So I spoke with the customer service and got a full refund and no need to return."
• "When I called Customer Service for a replacement reservoir, they were friendly, knowledgeable, and helpful."
• "Waterpic promptly honored the warranty and is sending me a new one."
• "Great service for a great product!"

Cons:

• "After only 9 months, this thing will not turn on anymore. It is under warranty from Waterpik, but their customer service is absolutely a nightmare to deal with."
• "I reached out to customer service and so far I haven`t gotten a solution or a replacement but I will contact them."
• "I have yet to hear back from this seller (Layger) in regards to a refund or replacement yet, as it states in the description it had a 3 year warranty."
• "I contacted the company to ask about a replacement and I was sent a LONG list of 18 impossible questions to answer."
• "Called and emailed Waterpik and didn't receive a reply."
• "I contacted customer support to resolve the issue, but to my complete lack of surprise, they never got back to me."
• "Waterpik's communication failure and apparent decision not to honor their own warranty policy leaves me feeling abandoned and betrayed as a customer."