HP Cartridge Tri Color Cartridges CR259FN Reviews Summary

Product Authenticity and Quality

Pros:

• "HP ink never fails me."
• "Original cartridges, not refills, that my printer recognizes and takes well."
• "So far, the cartridges are working well."
• "Last time bought reloads from a local merchant and the color didn’t work so I ordered new high quality ink from Amazon and they work perfectly."
• "I have been using this cartridge for many yrs. It can be used for over a dozen different hp printers when I insert my last cartridge I will reorder."
• "True, they should give the printers away but the HP brand is the only way to go."
• "I have had the same printer for almost 10 years and this ink is great!"

Cons:

• "When I opened the paper box, the packaging for the two print cartridges were open and not sealed."
• "0 stars-poor customer service from amazon over a defective product that was filled by amazon warehouse-out of ink after 20 pages."
• "WARNING: I got this original ink and I was able to print 5-8 1/2 X 11 sheet, yes only 5 sheets in color when a message pop up 'LOW INK' they ripped off."
• "The last off brand I purchased just wouldn't print & my printer kept sending me 'error' message."
• "Although the package clearly states these cartridges work for HP Envy 5530, when I inserted them into my machine it states 'cartridges inserted are not intended for use with this printer.'"
• "The black cartridge was defective."
• "The color cartridge foil package was opened and the tape removed from the print head."

Customer Service and Support

Pros:

• "Zero stars for this item (if the rating mechanism allowed), but kudos for Amazon's customer service regarding returns."
• "Good service, good product, arrived earlier than estimated, packaged well, and no fuss."
• "I sent a request for an exchange and it was accepted immediately."
• "Update- I received replacement cartridges and the worked well!Also the return was super easy (using Kohl’s)!"
• "The customer service person was very helpful and very nice. She was a great help."
• "I called amazon and they immediately sent me a replacement cartridge."
• "Cartridges arrived exactly on date seller stated. Extremely well packaged and I appreciated the statement letter from seller."

Cons:

• "Because I realized this 3 days after the Return window, I’m screwed."
• "Amazon takes NO responsibility, even though it was fulfilled by Amazon Services sends you to dead phone numbers and an HP website that doesn't even work."
• "I am past the returns window. Not happy."
• "I am 4 days past the return policy 😡."
• "Very disappointing, this the second time I've received defective HP print cartridges!"
• "Customer support was ZERO help and told me to take the cartridge to a 'local' HP store."
• "Return window is closed - will not order again."

Product Performance and Reliability

Pros:

• "In general this works as one would expect. The ink is fairly resistant to clogging."
• "It says low ink that's friggin impossible!!!!I've maybe printed 6 pagesI want another black cartridge sent to me as this one is EMPTY and that's not possible!!!"
• "I needed a black cartridge, so I purchased both knowing that eventually the color cartridge would need to be replaced."
• "I feel I got a off market cartridge even tho it look authentic."
• "The hp 61 cartridge was defective, causing me to think something was wrong with my printer."
• "HP makes a fine product but, in general, the price for their printer ink is overpriced."
• "I call foul on these being full cartridges."

Cons:

• "I just installed my recent replacement cartridges and only after a couple of two pages print jobs I’m getting a low ink warning on the printer and on my mobile device."
• "Put the Tri-Color Ribbon in my printer today and it said 'Incompatible Cartridge. The indicated cartridges are not intended for use in this printer.'"
• "I have always purchased my ink cartridges from Amazon - the ink in the last two orders has been used up within a week or so."
• "This is the third time I have had to return HP cartridges. Two sets were counterfeit and the last set was defective."
• "There are other customers' comments here stating these cartridges are not authentic."
• "Printed 50 pages tops used my printer twice with the new cartridges and my black ink is low."
• "Beware, I put these into the printer and I got an error message from the HP app on my computer telling me they were counterfeit."