Ontel Stuffed Animal Purple Unicorn Reviews Summary

Battery Life

Pros:

• "The battery last much and the quality is pretty good."
• "The light shuts off after 20 minutes which helps conserve battery life so I thought that was a good point as well."
• "Luckily I have rechargeable batteries."
• "We loved this! It does go through batteries, so we were using rechargeable."
• "The automatic shut-off feature is a great addition, ensuring that it turns off on its own after 20 minutes, long enough for her to drift off into dreamland."
• "Requires batteries, easy to access."
• "It's been 2 years now, and my daughter cannot let this thing go... the lights were working just fine."

Cons:

• "Cool toy. My kids love it. But this thing takes 3 batteries and kills them in 4-5 days of light playing."
• "Rhis thing goes through batteries LIKE CRAZY! So far, we are getting about 3 weeks MAX out of fresh batteries."
• "Batteries keep dying every 2 nights when it isn't even used all night because it shuts off."
• "Both of my young daughters have one of these, and they plow through AAA batteries all of the time."
• "We have had to change the batteries every 3 days."
• "The batteries need to be changed every few days with normal use."
• "Batteries have a very short life. These are adorable my granddaughters love them however the batteries only last a very short time maybe three days."

Customer Service

Pros:

• "The customer service representative was wonderful offered to replace it."
• "Update! I contacted customer service and they are sending a replacement!! Thank you!"
• "The seller was quick to respond and tried to fix the problem."

Cons:

• "Light doesn’t even stay on 10 seconds. Link to customer service doesn’t work."
• "Cant find any info about the warranty or even a contact to find out about a warranty."
• "I tried to reach out to customer service, but crickets."
• "This product stopped working correctly about 2 weeks outside of the return window, and customer service was absolutely useless."
• "I called the star belly dream light company and asked for a battery cover and they told me know."
• "I wrote to customer service and they initially responded and then ghosted me."
• "Reached them by phone and they refused to replace or refund item purchased through Amazon."

Product Quality

Pros:

• "It's a nice toy regardless of the light element."
• "The unicorn is beautifully crafted with soft, cuddly material perfect for snuggles."
• "Great toy that my daughter loves! Super cute and huggable."
• "The fur is soft to the touch."
• "The material is very soft and it's squishy enough to be hugged."
• "My daughter loves it and it was worth the pay great price for the quality."
• "This product was all we expected and more."