AstroAI Balaclava Breathable Motorcycle Snowboarding Reviews Summary

Comfort and Fit

Pros:

• "I just got the product. It seems well made. It is very comfortable and easy to adjust."
• "This Balaclava is super warm. I do snow removal in the winter and let me tell you This mask is awesome."
• "I like this one because once you get it on your head and your hair tucked in, you can forget that you are wearing it."
• "Works great! Keeps your face, neck, and head out of the cold wind."
• "I love this balaclava. Keeps my head and neck warm in the most blustery winter months."
• "This is a nice mask that I bought for camping. Kept my face warm and the heat in during the 20 degree night in the tent."
• "I used this for a ski trip to Keystone, CO. We skied in temperatures from 11 to 22 degrees. I stayed very comfortable with this Balaclava."

Cons:

• "It’s a lower quality fleece, so I’ll be curious to see how well it wears."
• "Both top and bottom portion meet on my ears with their seams. So ears are not covered properly, lots of openings, you have to constantly adjust it."
• "Too tight so it gets wet quickly, nose portion covers my view and it is very uncomfortable on my ears."
• "The biggest drawback for me was that the overall length seems much shorter than pictured."
• "The one thing I don’t like is that the fit is very snug. Not uncomfortably so, but snugger than I would like."
• "The top of your head and ears will stay semi warm but it's not long lasting as the breathable material around the mouth lets way too much air through."
• "The bridge for the nose is too wide so the tops of the cheeks are exposed."

Quality and Design

Pros:

• "I got a black and a gray one. Both were well made."
• "This balaclava is nice and warm, and thanks to the excellent service of AstroAI, I've been shipped one in the right size free of charge."
• "Fits perfectly, with flexibility to tuck the hood and use only as a neck wrap."
• "It was very easy to breathe through the mesh."
• "Shortly after my return had been processed, I was contacted by customer service, and I was offered to receive one item to test it."
• "It’s comfortable and warm. It feels very high quality for the price."
• "This balaclava is amazing! Just returned from Park City, Utah. It done its job by 100%."

Cons:

• "Is disgusting by this product with dog hair or lower is use I can not understand people selling this stuff."
• "The fabric in front of the mouth is a thin grille that doesn't protect from the cold."
• "The mesh design does not stop wind at all so you are essentially breathing in cold air the whole time."
• "Mesh area helped reduce fogging of glasses when breathing through mouth, but, did not eliminate fogging of glasses when breathing through nose."
• "Can’t wear glasses of any kind. Not a nice fit. Wind got through."
• "The weird part is they are trying to keep your mouth dry with a screen netting thing, and it gets wet really fast, and then tries to go into your mouth non stop."
• "I expected to be able to breathe, but the mask portion has no form, unlike a surgical face mask. It collapses against my mouth and nose, and it is very hard to breathe."

Customer Service and Return Policy

Pros:

• "Note, lots of people in other 1 star reviews are saying you can't return this, but I had no issue returning it."
• "I am glad I got this--it's a great value."
• "AstroAI Balaclava Small Ski Mask for Cold Weather was just what I needed for my walks on our cold days. The seller was extremely helpful when the first one didn't fit properly & I was able to get a replacement item quickly."
• "Item first time was lost in shipping, but a replacement was promptly sent."
• "After I posted this message, customer service reached out and offered to refund my purchase."
• "I updated my review because the seller reached out to me and offered to send me a smaller sized balaclava as a replacement."
• "Update: Originally gave it three stars but after talking to their customer service, they seem to really stand behind their product and want to make everything right for their customer."

Cons:

• "Extremely disappointing."
• "Dont get fooled like me. My friend ordered their balaclava and it fit me, so i ordered the same product off his computer. Unfortunately, these are all mass manufactured to keep prices down and i got a mis-sized piece that was way too large for a size M."
• "Company advised nothing they can do in terms of service and need to contact amazon."
• "The main issue was it is falling apart at the seams just after the return period ended."
• "I went to try return them or get product support and it became clear this is a scam - they absolutely do not provide refunds or provide any support whatsoever."
• "I REALLY DON'T LIKE THE FIT OF THIS PRODUCT AND WANT A REFUND PLEASE."
• "Unfortunately, I cannot recommend this product based on my personal experiences with it."