Bissell Multi Purpose Portable Upholstery 1400B Reviews Summary

Usability

Pros:

• "This vacuum is great. I cannot believe how easy it is to use."
• "Easy to use; emptying/refilling tanks is a breeze."
• "It's light and easy to use, it also has very good suction power."
• "It’s very easy to carry around and works quickly."
• "The whole machine is also light weight and very easy to move around."
• "I am impressed by how easy this little machine is."
• "It's extremely easy to use."

Cons:

• "Almost zero suction."
• "Waste of money. It’s impossible to clean."
• "The machine itself is heavy and loud."
• "The plastic material is very brittle."
• "This is advertised as being lightweight which it is not."
• "It’s not as expected. Had a hard time cleaning, gets really hot and not easy to clean at all."
• "The machine is very heavy and not well balanced so you have to carry it, but also have to use 2 hands because the suction isn’t strong enough unless you press it down with both hands to get deep enough."

Performance

Pros:

• "This thing is magic and my best purchase in a long time."
• "It worked it a miracle on our stairs!"
• "It definitely pulled the brown spot up from the white carpet."
• "This product exceeded my expectations!! I went on a cleaning spree the first weekend I received it. It got rid of a puke stain that was left by my ex boyfriend. LMAO. Can’t wait to use it more. So satisfying. Definitely worth it."
• "It removed every trace of the stain and smell!"
• "This small easy-to-use carpet cleaner is fantastic!"
• "Every single stain came up completely!"

Cons:

• "This ended up being an expensive purchase for only getting two uses out of it."
• "All the pets stand that it did take up, leaked everywhere and went all over the carpet."
• "it has missing parts and it leaks, really, REALLY badly."
• "It would leak quite a bit."
• "It's great at soaking your upholstery with cleaning solution, but when it is time to suck the liquid back out, it fails miserably."
• "The only feature I don't care for is that it does spray to the sides too much, so you have to hold your hand to direct the water to a smaller area."
• "This doesn’t really even clean anything anyways. The bristles are super soft and static so next to no scrubbing is being done, the machine doesn’t generate heat so it only gets as hot as the water you put it in it, and the suction isn’t that great."

Customer Service

Pros:

• "The manufacturer has answered my request and they have told me that they are not responsible for the item and that I should contact the seller, in this case, AMAZON."
• "The representative (Eric) was very helpful and walked me through the troubleshooting options."
• "Update: Bissell customer support is spot on amazing!"
• "This review is not about the quality of the product, but about how great Bissell’s consumer credit department is."
• "But they came to the rescue and are replacing my machine with something newer as it's under warranty."
• "Went through bissell and seen can be replaced so that’s great!"
• "Highly recommend this brand! Haven’t had any issues!"

Cons:

• "Accidentally purchased a reconditioned model. Didn’t come with brush so I just went ahead and ordered one instead of using customer service."
• "I called Bissell and did the whole trouble shooting with them to be told to take it at a local shop for it to be fixed."
• "Bissell customer service was ok. I had to explain multiple times."
• "I also tried to “chat” with Bissell... But they didn’t."
• "No answer was forthcoming from Bissell."
• "I tried to get a hold of Bissell directly since it's still under the manufacturer warranty but had no luck."
• "I asked for a refund from Bissell customer service but since I was on my third try they said it was too late to return and I could only exchange."

Design & Build Quality

Pros:

• "This one is quieter, the attachments store on the outside of it well, and has strong suction power also."
• "I like the fact that as soon as we needed to use it, it did what it supposed to do."
• "I am always amazed at how brown and dirty the waste water is when I am done, and we don't even wear shoes in our home!"
• "The little green machine got all the dirt out while being gentle with my fabric."
• "It's super light and setting up went really smooth."
• "It is as professional grade as you're going to get for its size."
• "The suction is amazing!!"

Cons:

• "The dirty water tank was cleaned but not very thoroughly, showing signs of mold and leftover dirt and grime."
• "The product is a poor design."
• "This is my second one and it works like a champ."
• "The sprayer is no longer functioning."
• "The little attachment for cleaning the carpet... I just wish it were removable, so that I could clean the inside of it really well!"
• "The self cleaning tool for afterward was pretty cool too!"
• "The old bissel had much better suction with a 6.5 amp motor."

Reliability & Durability

Pros:

• "I envision myself using this every other week for routine have a large dog and house full of teenager’s maintenance."
• "I spent an hour on this chair and it's night and day."
• "Refilling and emptying the cleaning solution tank is simple."
• "Using this machine is akin to a spiritual awakening."
• "I love this vacuum and will be using it on our stinky couch next!"
• "Much easier than pulling out the full size upright, and I know it works."
• "It’s worked great every time!"

Cons:

• "I was very happy with this i bought it almost a year ago and used it probably 4 times. Today I went in to use it and leaking from the clean water tank. 4 times! Why things break so fast! I can't return or anything now. So disappointed"
• "I called Bissell and did the whole trouble shooting with them to be told to take it at a local shop for it to be fixed."
• "Don't waste your money on this. If there were a zero star option I'd give it that."
• "The machine is very heavy and not well balanced so you have to carry it, but also have to use 2 hands because the suction isn’t strong enough unless you press it down with both hands to get deep enough."
• "this product does not serve any of the purposes it claims."
• "I'm so glad I wasn't using this in the house cause I would of had a major mess."
• "The item has been used twice since it was purchased in June of 2023, I tried to use it today, but when turned on it has an electrical fire smell."