ESR Protector Generation Tempered Application Reviews Summary

Installation

Pros:

• "The included frame makes the installation dummy proof. Took less than two minutes and went on perfectly."
• "This was a super easy install with the tray setup."
• "The installation guide is so easy."
• "The installation frame guide made it so easy to line up the protector."
• "The included template and simple instructions makes installation a breeze, with no issues."
• "The installation of this screen protector was so easy with the provided tool kit and easy to follow instructions provided."
• "The entire base + kit + instructions made installing very, very easy."

Cons:

• "I would have given it 5 stars, but the instructions are lacking any descriptive information on how to use their application tray and apply the screen protector."
• "No luck, one speck of dust and couldn’t remove the bubbles."
• "The applicator looked easy online. I followed the directions, and the result had so many bubbles under the screen protector that I peeled it off and discarded it."
• "The first one I tried left enough bubbles I had to pull the corners up."
• "The screen protector is not easy to install. No matter how many time you try to get it just right, there will be air bubbles and the protector will be off-center."
• "Both of these ended up in the trash. Watched the video. Followed instructions to a T. Huge bubbles and no tool comes with this kit to push them out."
• "Followed directions clean thoroughly checked for dust.. and yet still has an air bubble, a weird line and some dust."

Compatibility with Apple Pencil

Pros:

• "The apple pencil works fine through the glass as well."
• "Once on it feels perfect and works perfectly with a pencil."
• "The touch screen feels very smooth and my Apple Pencil still works perfectly with it."
• "I've been using it a lot with the apple pencil and it seems 100% accurate through the protector."
• "Screen protector is case friendly and the Apple Pencil works flawlessly with it."
• "Using an apple pencil with the screen protector, there was no noticeable impairment or degradation of usage."
• "So far the clarity and sensitivity of the screen is great and works well with the Apple Pencil."

Cons:

• "Great screen protector nut downside is the lack of compatibility with Apple Pencil."
• "Diagonal lines are wobbly when you’re drawing. Be it both with Apple Pencil or fingers."
• "But once installed you will immediately notice it has way more glare than the iPad had before."
• "Screen protector feels okay for general touch screen function with fingers.. However, if you are using apple pencil, surface is too slick and you loose the traction between the pencil tip and the screen."
• "The protector looked nice and was easy to install. However, if you are an artist and use Apple Pencil frequently - this might not be for you."
• "It claims to be compatible with Apple pencil but it is fidgety and is off when writing that you can tell."
• "I cannot recommend this if you use an Apple Pencil."

Durability

Pros:

• "It amazes me that the several times where I dropped it, it only had a crack."
• "The most impressive aspect is its durability. I’ve accidentally dropped my iPad a couple of times, and this screen protector has saved it from scratches and cracks."
• "What it is important is that it protected my screen from cracks and even scratching."
• "The screen protector is super durable for his roughness and It has lived up to its hype!"
• "The tempered glass seems to work quite well at protecting the expensive screen from scratches and wear."
• "Its anti-scratch feature gives me peace of mind, ensuring my screens remain flawless even with daily use."
• "I got a new IPad pro a few months ago to replace an IPad that had a cracked screen,…..even though THAT one had a screen protector (different brand) and was in a case. So I immediately put this one on my new IPad and put it in a protective case."

Cons:

• "I have only had this on my iPad for a week and it somehow has 2 cracks in it already."
• "It also claims scratch resistance but it is not it already has fine scratch marks all over."
• "The protector broke on its very first two foot drop while the iPad was in a covered case."
• "One of the two screens arrived damaged and was not usable."
• "The frame just barely fits the screen protector so it’s a tough squeeze to get it on."
• "After applying this screen protector I am not getting responses with tapping (to rotate an object) or dragging an object across the screen."
• "Both screens came full of hair and with cracks!!! Unbelievable lack of quality control."

Customer Service

Pros:

• "Update: ESR reached out to me regarding my initial review. Top notch customer service and they completely rectified the situation by sending me a new screen protector."
• "Update: the manufacturer reached out to me and was kind enough to send me a replacement."
• "ESR is quick on reaching out to me to help out solving my problem."
• "Very great customer service. Had some issues with my product and they reached out to me and went above and beyond."
• "GREAT customer service. After I wrote the negative review below, the company contacted me and gave me a full refund."
• "ESR has great customer service and warranty support."
• "ESR refunded my money and is sending me another screen protector."

Cons:

• "The issue I have and hence the 3 star rating was that the first item I received was visibly used."
• "What a waste of money. The screen protector covers half of the front facing camera, so everything is distorted."
• "I would return it if I haven’t already install one of the screen protectors."
• "First order came and was for the wrong product…Amazon sticker indicated for wrong product."
• "It is a good quality but my only complaint is neither the website nor the QR code worked to get directions on putting it on."
• "Edit: seller contacted me, refunded me, and sent the better version of their product."
• "Update Since posting this Customer services at ESR have been in touch to see if they could help or offer a refund."