HXCASEAC Case Tab A9 Plus Reviews Summary

Protection and Durability

Pros:

• "The rubber bumper around the casing is thick and I believe it will definitely protect my new tablet."
• "Very heavy duty, protects the tablet well."
• "I have complete confidence in this case to protect my Galaxy Notepad."
• "It’s thick enough to protect but thin enough not to disrupt the touch screen at all!"
• "It is well made, fit my A7 perfectly, looks like it will protect well in a drop."
• "Heavy rubber bumpers around the perimeter are first rate."
• "The silicone protects your investment if it falls all the way around."

Cons:

• "This case wont last if you give it to a kid. Ive had it for a few months now and its already breaking apart."
• "Cant hold, durability and sturdinessNo.good, couldn't match it backAfter inserting tablet and installing protector, everything is out of proportion, so.how can you hold it."
• "However, one of the tiny pieces of plastic that hold each side of the handle strap on broke after 2 months of light use, several evenings a week."
• "However the one exception is the piece of plastic used to hold that stand in place. There's only a tiny tab of plastic used to prop the stand in place that's secure by a thinner plastic connecting it. Just propping the stand after a month of use was enough to cause it to break."
• "The button to keep the kickstand locked in the 'up' position broke off three days after my return period was over."
• "The squishy part of the case comes off. Seems a little flimsy."
• "The only reason that I chose this product over others was because it looked very sturdy. However, the holding button at the back side got broken within two months after I bought this product."

Design and Functionality

Pros:

• "This is a solid case that feels real good on hands as well as by looks."
• "The handstrap on the back is comfortable and allows easy handling."
• "The shoulder strap is padded and the length is easily adjustable."
• "It's versatile as you can hold it, use the stand and hang it with the strap."
• "The kickstand is user-friendly, securely locking in place with a convenient button release."
• "The grab handle on the back rotates along with the stand."
• "The best part for me is the rotating hand strap that is very good for gaming on my tablet."

Cons:

• "Nearly impossible to access user buttons under the thick walls of case."
• "The awful plastic screen cover, the garish color, the stretchy plastic 'frame' which was almost impossible to take apart to insert my tablet."
• "The kickstand is a disappointment (hard to both get it to lock open and to collapse back closed completely. Very fussy and frustrating)."
• "The awful plastic screen cover, the garish color."
• "The only thing I don't like is the headphones [we have] aren't able to plug in with the case on."
• "The carry strap is not adjustable so it's kind of in the way when trying to us or store my sons tablet."
• "The only downside is the screen protector has a blue tint which makes it harder to see."

Customer Service and Support

Pros:

• "When I contacted the seller they got back to me very quickly and the problem was resolved quickly."
• "I reached out to customer service however unfortunately they were unable to ship a new snap on screen protector for the pink one."
• "The seller reached out to me quickly after my review regarding the second case breaking. They kindly sent me a free replacement."
• "Update: The customer service team from the seller was extremely accommodating!"
• "Update:The company has made contact and was able to replace this case. Great customer service!"

Cons:

• "Horrible I am sending back for refund."
• "Horrible I am sending back for refund."
• "The whole case smells like gasoline which as you can imagine is not ideal."
• "The toxic smelling material and fumes from manufacturing does not seem safe."
• "The case seems ok, but since it does not fit my S9 FE (12.4 inches) I can't use it, and this being an international sale where I had to pay for shipping to outside of the U.S. and customs, it makes it frustrating."

Installation and Instructions

Pros:

• "It assembled easily."
• "Easy to assemble, great instructions, options to hold and carry."
• "Once I got through the installation process I found the case was sturdy and strong."
• "It's easy to get the tablet case onto the tablet it's not difficult at all."
• "So impressed about quality of this item, easy to install, short and clear instructions, fast delivery."
• "It was simple to install and it even comes with an extra front but without a screen protector for the people that don't care if their screen gets damaged."
• "Easy to install it with the instructions."

Cons:

• "Too bad it took me three hours to find there is and instruction video on the Amazon listing, and put the case on my tablet."
• "The instruction pictures were impossible to see or read without a magnifying glass."
• "I could not understand how to 'install' the straps....the instructions were lacking conciseness and I thought it was supposed to have a slot for the S pen, but haven't found one."
• "The directions are awful. I searched for more precise instructions online."
• "The instruction pictures were impossible to see or read without a magnifying glass."
• "this product is extremely difficult to install; so difficult I gave and returned it."
• "A little confusing to put together, but that was the worst part."