Stanley Classic Trigger Packable Thermos Reviews Summary

Temperature Retention

Pros:

• "It keeps hot liquids hot and cold liquids cold."
• "Start my day with two cups of hot coffee in the tumbler and by lunch it is still hot like you had poured it a few minutes ago!"
• "This actually did keep my coffee hot for a long time."
• "Used this on a recent trip for water as well, kept it cool even when left in the car."
• "Always kept my drink hot for extremely long periods of time."
• "Coffee has remained sufficiently warm in excess of four hours."
• "Keeps my coffee hot all day long - I can sip from it in the afternoon and it is still hot."

Cons:

• "The tag said 7 hours Hot. It didn't even last an hour and it was barely room temperature."
• "It would only be warm by coffee break and lukewarm by lunchtime."
• "And my coffee become lukewarm in just two hours."
• "The 20oz does NOT work as advertised, like literally my hot drink is almost cold after 3 hours."
• "I am unable to keep my coffee hot for more than 75 minutes."
• "Insulation compromised, coffee now starts getting cool within an hour."
• "3 hours after putting coffee in the PRE-HEATED mug (hot water), it is barely luke warm."

Durability

Pros:

• "It's been dropped countless times and still hasn't broken."
• "I think I could drop it off of a five story building, and it would still be OK; very durable!"
• "It is very sturdy, I've dropped it a couple times and it's banged around in my backpack but doesn't have a scratch on it."
• "Its durability and sleek design make it my go-to companion for daily commutes."
• "Also great quality and while it already has some scratches after 1 month still is very strong and can last some beating around."

Cons:

• "I have been using this mug for almost 3 years and recently the metal cover started to peel off."
• "The paint started flaking after several uses."
• "Bottom is actually warped."
• "Lid immediately broke the first time I dropped it. Not made well at all."
• "Missing the old Stanley durability."

Leakproof Design

Pros:

• "One of the most important things is that this is totally leakproof."
• "It’s totally leak proof, even if it’s upside down in your bag."
• "It's simply the best coffee mug I've ever used. The cup is ABSOLUTELY leak proof."
• "It is absolutely leak proof; I could fill it with coffee, put it in my backpack, and never worry that it would leak no matter which way it ended up."
• "The leak proof top works well."
• "It absolutely does not leak, even with carbonated beverages inside."
• "It is leak-proof, exactly as advertised."

Cons:

• "A week after purchase, I noticed that liquid would drip out of the mouthpiece even when closed."
• "The first time I used it, I leaned the unit over to pour some and pressed the button. Coffee spewed everywhere even through the button."
• "The mug worked fine for a few weeks but then the trigger started to leak when pressed."
• "After arriving at work I found it had leaked out all over my seat and bag."
• "Sadly, this recent interaction leaks horribly leading to my computer, notebook, phone and everything else in my bag being soaked in coffee."
• "It doesn’t leak like you’d expect - it leaks through the button you push to open the mouth of the lid!"
• "After about a month and a half it starts to leak through the mouth seal."

Customer Service

Pros:

• "I contacted Stanley’s warranty department and this is the response I received 'Stanley Products are warranted to be free from any defect in workmanship or materials and to be thermally efficient, provided they are used according to the instructions. This warranty does not cover parts, cosmetic defects, malfunctions due to alteration or accident.'"
• "Stanley has a really good warranty."
• "Also the customer service when I contacted them about the leak was fantastic."
• "Very impressive quality and customer service."
• "Stanley customer support, and with a couple of exchanges of information, they sent me a brand new replacement."

Cons:

• "Warranty is a big disappointment with Stanley."
• "I wrote their customer service group and have not had any replies in a couple months."
• "I contacted Stanley customer service, but nobody felt the need to respond. So customer service is non existent apparently."
• "A part in my lid broke. I called Stanley parts, went to voicemail and they never called me back!"
• "It's been over a month and still nothing from them."

Cleaning and Maintenance

Pros:

• "It's fully cleanable."
• "The lid comes apart easily for cleaning, too."
• "The lid feature can be disassembled to get a better clean."
• "It's so easy to clean, and drink from."
• "The lid comes apart so it's easy to clean."
• "The lid disassembles easily for cleaning."
• "LOVE That I can put this in the dishwasher and even take the top apart to make sure everything is clean."

Cons:

• "Even with rinsing immediately after use in the morning, it would started to smell."
• "But the lid has too many nooks and crannies that are almost impossible to clean."
• "Today I realized it had a decent size piece of mold in the lid mechanism that I couldn't scrub or even soak out."
• "The picture is after scrubbing with hard tooth brush and 2 hours soaking. Before that was even worse. This result is after 3 days use for coffee in a row with rinsing every time. Total hygiene disaster."
• "It's a pain to clean because you have to take apart the lid to clean everything."
• "The mouthpiece and other tiny parts on the lid (like the threading) trap a lot of liquid and are really difficult to clean properly, even in the dishwasher."
• "First, the lid assembly is extremely difficult to clean but it’s worth the effort."