BISSELL TurboClean Upholstery included 3746 Reviews Summary

Cleaning Performance

Pros:

• "The powerful suction and brush system effectively lift embedded dirt, stains, and pet hair from my carpets, leaving them looking and smelling fresh."
• "It actually worked and the carpet dry within a few hours maybe two or three."
• "It did an amazing job cleaning."
• "It provides a thorough deep cleaning and has wonderful turbo suction."
• "We just received ours yesterday..and stayed up late last night to test it out on some badly stained spots in our carpet. I have to say I am completely amazed! Looks like brand new carpet!"
• "It's all you need. Awesome suction, so much so you will get furballs to pick up off the carpet & out of your cleaner."
• "The spinning brush takes away the manual labor."

Cons:

• "If you think you're going to clean your entire family room carpet with this machine....uh...not happening. Too many stops and refills."
• "It can clean up some stains but def not for a DEEP clean."
• "Only the clean tank needs to be bigger and recovery tank needs to be adjusted to hold more volume, over flow valve shuts off early, not even a quarter full."
• "For an 8x10 rug I needed 6 clean tanks and had to empty the dirty more than a dozen times."
• "It only got maybe half the water back that it put out."
• "Please don’t buy this, it just plane dose not suck up water at all."
• "It loses suction entirely."

Design and Usability

Pros:

• "This cleaner is really lightweight and easy to use."
• "Easy to put together, light weight, good suction....enough water to do a 12 x 18 bedroom (with bed and furniture) without refilling...easy clean...the carpet looked brand new."
• "It is dirt simple to assemble..the water/cleaner tank, and the collector tank literally fall into place."
• "It's easy to maneuver around furniture and navigate tight spaces, making the cleaning process much less of a chore."
• "It is easy to clean and has decent sized tanks."
• "This product was super easy to use and assembly."
• "It's easy to move over the carpet with its big wheels."

Cons:

• "They were always larger than a vacuum with that super bulky front section that made it hard to store easily."
• "However, this thing is super flimsy. A piece to slide the clean water tank onto broke off on the second use."
• "The clean water tank is also pretty small."
• "The waste water tank sits on the base of the cleaner so it no longer fits under furniture."
• "The dirty water tank appears large but the fill line is low so you’ll have to constantly dump the water out."
• "The design of the dirty tank makes it so that it frequently spills as you are trying to empty it."
• "The solution tank is small the dirty water tank fill line is small it's small."

Reliability and Maintenance

Pros:

• "I love this little guy, and the tanks are extra large so you don't have to make as many trips to refill solution/.empty dirty water."
• "I used it pretty often so I feel like I got my money’s worth."
• "I can clean a whole room on one tank and it makes the rugs so soft, so clean, so fresh smelling."
• "I'm thrilled with the results and the exceptional service."
• "I have owned several cleaners over the years, but this is by far the easiest to use."
• "I have never been so impressed with the efficacy of a product before in my life, but I will forever swear by this thing."
• "After two years of ownership, I still love my carpet cleaner."

Cons:

• "Bissell should be able to do better than this for sure. Two years, almost to the date, and now to the trash can."
• "It suddenly stopped working and I heard this awfully loud noise."
• "After 4 uses it started smoking today and almost exploded/caught on fire."
• "It caught on fire."
• "It completely stopped working, not even turning on after less than 5 usages and bc I didn't get a change to clean my carpets more frequently Amazon and Bissell said nothing can be done bc I bought it a few months over a year ago."
• "It started making a very loud noise and smelling like burnt."
• "It worked well for the first few months, then we started to use it one day and it started smoking and smelled really bad."

Customer Service and Support

Pros:

• "I called Bissell Customer Support and they said the belt broke. The offered to send me one without charge."
• "I ordered the carpet cleaner at 12:15 pm, and by 4:00 pm the same day, it was at my doorstep."
• "I'm very angry with this purchase and want my money back."
• "I wholeheartedly recommend this carpet cleaner."
• "I highly recommend this Bissell Carpet Cleaner as well as the Bissell cleaning product line."

Cons:

• "They also suggested taking it to be serviced but that would be at my expense."
• "I will not be buying another Bissell."
• "I reached out to Bissell to try to get a replacement or some kind of help and to my disbelief they were less than helpful."
• "Very disappointed that the company does not stand behind their product."
• "I will never purchase another Bissell product ever again!"
• "I have sent a request to Amazon and it is 4 days and no one has got back to me."
• "I do not recommend due to this fault, especially because I have pets with sensitive lungs (ferret, parrot)."