Miele Classic Suction Canister Graphite Reviews Summary

Suction Power

Pros:

• "I love the suction power."
• "The suction is great on both low and high pile."
• "Suction is amazing. Cleaned my Persian rugs with it and the suction even lifted the dust under the rug."
• "The suction on my concrete floors is like no other!"
• "This vacuum picks up EVERYTHING (even on the lowest suction level!)."
• "The suction power is incredible no matter what surface you're vacuuming."
• "Suction was super strong and great for wood floors."

Cons:

• "The vacuum has no power and will not suck up anything."
• "It isn’t very powerful suction."
• "This has no roll bar for carpet and constantly stops and gets clogged."
• "The suction stopped working; it has a burned belt already."
• "It loses suction easily."
• "I loved this vacuum when it first arrived, but having bought it less than 2.5 years ago it now has lost suction."
• "Suction too strong on wood floors and just pushes dirt around."

Maneuverability

Pros:

• "The various tools snap on and off easily."
• "This was my first canister vacuum. And I wish I’d discovered one sooner this one is lightweight, has great suction, very quiet and easy to maneuver."
• "It is very easy to move it around. Suction is excellent."
• "Maneuverability on hard floor is good, easy to vacuum around the house, underneath furniture, and hard to reach places."
• "Vacuum is so easy to maneuver, reaches into all the corners and under the furniture and into tight spaces."
• "Maneuvering it it's very easy as it is light and easy to move around."
• "It's quiet both the floor head and canister move along my hardwood floors like a dream."

Cons:

• "It’s laborious to vacuum any pile surface, rugs, etc."
• "The maneuverability is a zero."
• "I find this vacuum almost impossible to maneuver on our carpets."
• "There are no controls on the handle which makes vacuuming very difficult."
• "It was difficult to move on hard floors and just pushed dog hair around on my carpets."
• "I can hardly push the vacuum without straining and it sucks up my area rug!"
• "It’s quite a workout to use this vacuum! The head that comes with it doesn’t glide and takes two hands to push/pull on low pile area rugs."

Design and Build Quality

Pros:

• "The telescoping wand is a lot nicer than the stacking ones a lot of cheaper vacuums use."
• "As a tall man, the ergonomics are good."
• "Top vacuum, lightweight, looks sturdy, excellent quality feel."
• "The build quality is so high, like that of classical appliances."
• "I expect this one to last another 10 years like my other one did."
• "The design is clever and the function is more than one could expect."
• "SUPER happy with the quality of Miele and I know this vacuum will be in my life for years to come."

Cons:

• "But this is probably not the vacuum for old folks like me."
• "All the cheap plastic concerns me."
• "For a high-end vacuum, the attachments feel way cheaper than I expected."
• "All plastic construction, concern tabs or other parts may break (need to be careful open and close the cover) durability is a potential risk."
• "Everything is plastic and made as inexpensively as possible."
• "Seems slightly less well made than my Miele from 15 years ago."
• "The piece that pushes on floor doesn’t even have rollers!"

Customer Service and Warranty

Pros:

• "However Meile and the seller lived up to its name and quickly replaced the broken part."
• "When I took it in they just needed to clean the inside of the carpet rotary attachment. Worked like new again."

Cons:

• "The manufacturer said that we had to get it serviced. No returns or exchanges Terrible business."
• "We were told to contact the manufacturer which was no help at all either."
• "When I called Miele about this, they told me that it was out of warranty and I would have to purchase a full price replacement and pay for shipping."
• "The vacuum was still under warranty but this problem was not covered so I had to pay a repair bill of $89."
• "Terrible customer service and terrible product. Don't buy from Miele they do not stand behind their product."
• "Miele does NOT stand behind their product."
• "Realizing that Tier Ten’s claims were fraudulent Amazon gave me a full refund including freight back."